Demonstrating resilience, overcoming barriers and hurdles, and bouncing back are more and more frequent topics of conversation in our work with clients.

We’ve spent a lot of time over the last couple of years talking to our clients and our network about resilience and it's not hard to understand why. A recent study on reactions to the current global economic crisis highlighted the range of reactions and depth of emotions that are stirred up by the uncertainty we all currently face.

What should leaders be doing to get businesses through 'tough times'? What really works?

Using a balance of your head, your heart and your gut instincts can take you a long way in a crisis, if you can get the balance right. Authenticity is also critical